Terms of Service

1. Introduction and Acceptance

Welcome to ProperLet. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”, “your”, “User”, “Customer”) and ProperLet Ltd (“we”, “us”, “our”, “ProperLet”) governing your access to and use of our selective licensing monitoring services.

By creating an account, accessing our platform, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Definitions

• “Service” or “Services” means the ProperLet platform and all associated features, including ProperLet Protect (boundary monitoring) and any future products such as ProperLet Comply.
• “Platform” means the ProperLet web application, software, and related infrastructure.
• “Account” means your registered user account on the ProperLet platform.
• “Property Data” means the addresses, postcodes, and related information about properties you upload to the Service for monitoring purposes.
• “Subscription” means your paid subscription plan providing access to the Services.
• “Licensing Zone” or “Selective Licensing Area” means geographic areas designated by local councils where landlords require licences to let properties.

3. Service Description

3.1 ProperLet Protect

ProperLet Protect is a boundary monitoring service that:

• Monitors your specified properties against selective licensing boundaries across UK local councils
• Alerts you when properties fall within or near licensing zones
• Provides information about council licensing requirements
• Tracks changes to licensing boundaries over time

3.2 Future Services

We may introduce additional services (such as ProperLet Comply for compliance workflow management). Your use of future services will be subject to these Terms unless otherwise specified.

3.3 Information Service

4. Account Registration and Responsibilities

4.1 Eligibility

To use ProperLet, you must:

• Be at least 18 years of age
• Be authorised to enter into binding contracts
• Represent a legitimate business in the UK property letting industry
• Provide accurate and complete registration information

4.2 Account Creation

When creating an Account, you agree to:

• Provide true, accurate, current, and complete information
• Maintain and promptly update your Account information
• Keep your password secure and confidential
• Not share your Account credentials with others
• Notify us immediately of any unauthorised access or security breach

4.3 Account Responsibility

You are responsible for:

• All activities that occur under your Account
• Ensuring your use of the Service complies with these Terms
• Any consequences of providing inaccurate or incomplete information
• Maintaining the security of your Account credentials

4.4 Business Accounts

If you are using ProperLet on behalf of an organisation:

• You represent and warrant that you have authority to bind that organisation to these Terms
• References to “you” include both you as an individual and the organisation
• The organisation accepts responsibility for your actions and any breaches of these Terms

5. Subscription and Payment Terms

5.1 Subscription Plans

ProperLet offers various subscription plans with different features and pricing. Current plans and pricing are available on our website at properlet.co.uk/pricing.

5.2 Payment Processing

• All payments are processed securely through Stripe, our third-party payment processor
• We do not store your full payment card details
• By providing payment information, you authorise us to charge the applicable fees to your payment method
• You must provide valid payment information and keep it up to date

5.3 Billing Cycles

• Subscriptions are billed in advance on a monthly or annual basis (depending on your chosen plan)
• Your billing cycle begins on the date of your initial subscription purchase
• Recurring charges will be made automatically on each renewal date
• You will receive a receipt for each payment via email

5.4 Price Changes

• We reserve the right to change our pricing at any time
• Price changes will not affect your current billing cycle
• We will notify you at least 30 days in advance of any price changes affecting your renewal
• If you do not agree to a price change, you may cancel your subscription before the new price takes effect

5.5 Taxes

• All fees are exclusive of applicable taxes (VAT, sales tax, etc.)
• You are responsible for paying all applicable taxes
• If we are required to collect taxes, they will be added to your invoice

5.6 Refunds

• No Refunds: All subscription fees are non-refundable except as required by law or as explicitly stated in these Terms
• Pro-Rata Refunds: If we terminate your Account for reasons other than breach of these Terms, we will provide a pro-rata refund for any unused portion of your subscription
• Free Trial: If we offer a free trial and you cancel before the trial ends, you will not be charged

5.7 Failed Payments

• If a payment fails, we will attempt to charge your payment method again
• We may suspend or terminate your access to the Service if payment issues are not resolved
• You remain responsible for any outstanding amounts owed

6. Acceptable Use Policy

6.1 Permitted Use

You may use ProperLet only for:

• Monitoring properties you own, manage, or have legitimate authority over
• Lawful business purposes related to property letting and management
• Compliance with selective licensing requirements

6.2 Prohibited Activities

You must not:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any fraudulent, abusive, or illegal purpose
• Upload inaccurate, false, or misleading Property Data
• Attempt to gain unauthorised access to the Platform or other users' accounts
• Use automated systems (bots, scrapers) to access the Service without permission
• Reverse engineer, decompile, or disassemble any part of the Platform
• Remove, obscure, or alter any proprietary notices on the Platform
• Interfere with or disrupt the Service or servers/networks connected to it
• Resell, lease, or provide the Service to third parties without authorisation
• Use the Service to compete with ProperLet or build a competing product
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or ProperLet staff

6.3 Consequences of Violation

Violation of this Acceptable Use Policy may result in:

• Immediate suspension or termination of your Account
• Legal action to enforce these Terms
• Reporting to appropriate law enforcement authorities
• Liability for damages caused by your violations

7. Intellectual Property Rights

7.1 ProperLet's Intellectual Property

The Service, Platform, and all content, features, and functionality (including but not limited to software, text, graphics, logos, icons, images, audio clips, data compilations, and the design, selection, and arrangement thereof) are owned by ProperLet Ltd and are protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Limited Licence to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to:

• Access and use the Service for your internal business purposes
• View and use the Platform's features as intended

This licence does not include any right to:

• Modify, copy, or create derivative works of the Service
• Distribute, sell, lease, or transfer the Service to others
• Use the Service for any commercial purpose outside your own business operations

7.3 Your Property Data

You retain all ownership rights to your Property Data. By uploading Property Data to the Service, you grant us a limited licence to:

• Store, process, and display your Property Data as necessary to provide the Service
• Use aggregated, anonymised data for service improvement and analytics
• Backup your data for security and service continuity purposes

We will not:

• Sell your Property Data to third parties
• Use your Property Data for purposes unrelated to providing the Service
• Share your Property Data except as described in our Privacy Policy

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use, modify, and incorporate such Feedback into our Service without any obligation to you.

8. Service Availability and Support

8.1 Service Availability

We strive to provide reliable, uninterrupted access to the Service, but we do not guarantee:

• That the Service will be available at all times or without interruption
• That the Service will be error-free or completely secure
• Any specific uptime percentage or service level

8.2 Maintenance and Updates

We may:

• Perform scheduled or emergency maintenance that temporarily interrupts the Service
• Update, modify, or discontinue features of the Service at any time

We will make reasonable efforts to notify you of scheduled maintenance in advance.

8.3 Support

We provide customer support via:

• Email at hello@properlet.co.uk
• In-platform support messaging (if available)
• Documentation and help resources on our website

Support is provided during UK business hours (Monday-Friday, 9:00-17:00 GMT/BST). Response times may vary based on the nature and complexity of your enquiry.

8.4 Third-Party Services

Our Service integrates with third-party services (e.g., Stripe for payments, Posthog for analytics). We are not responsible for the availability, performance, or functionality of third-party services.

9. Data and Content Ownership

9.1 Your Data Ownership

You own all Property Data and other content you submit to the Service. We do not claim ownership of your data.

9.2 Data Export

You may export your Property Data at any time through the Platform's export features (if available) or by requesting a data export from us at privacy@properlet.co.uk.

9.3 Data Upon Termination

Upon termination of your Account:

• You will lose access to your Property Data stored in the Service
• We will retain your data for the periods specified in our Privacy Policy
• You may request a copy of your data before termination
• After the retention period, we will delete or anonymise your data

9.4 Council and Boundary Data

Information about licensing boundaries and council requirements is derived from publicly available sources and third-party data providers. ProperLet does not claim ownership of this data but has a licence to use and display it within the Service.

10. Disclaimers and Limitations of Liability

10.1 Information, Not Advice

10.2 Service “As Is”

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, ProperLet disclaims all warranties, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, timely, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of any information provided through the Service
• Warranties that defects will be corrected or that the Service is free of viruses or other harmful components

10.3 Limitation of Liability

10.4 Essential Terms

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under UK law

10.5 Your Acknowledgement

By using ProperLet, you acknowledge and agree that:

• You are using the Service at your own risk
• You are solely responsible for ensuring compliance with all licensing requirements
• You will independently verify all information provided by the Service
• ProperLet is a monitoring tool, not a compliance guarantee

11. Indemnification

You agree to indemnify, defend, and hold harmless ProperLet Ltd, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights, including intellectual property rights
• Any Property Data you submit to the Service
• Any compliance failures or licensing violations related to your properties
• Any negligent or wrongful conduct by you or anyone using your Account

This indemnification obligation will survive termination of these Terms and your use of the Service.

12. Termination

12.1 Termination by You

You may terminate your Account and subscription at any time by:

• Cancelling your subscription through your Account settings, or
• Contacting us at hello@properlet.co.uk

Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until that time. No refunds will be provided for the remaining portion of your billing period.

12.2 Termination by ProperLet

We may suspend or terminate your Account immediately, without prior notice or liability, if:

• You breach any provision of these Terms
• You engage in prohibited activities as described in Section 6
• We are required to do so by law or regulatory authority
• We reasonably believe your Account has been compromised or is being used fraudulently
• Payment for your subscription fails and is not resolved within a reasonable time
• We decide to discontinue the Service (with at least 30 days' notice)

12.3 Effect of Termination

Upon termination of your Account:

• Your right to access and use the Service immediately ceases
• You will lose access to all data stored in your Account
• We may delete your Account and data in accordance with our data retention policies
• Sections of these Terms that by their nature should survive termination will continue to apply (including Sections 7, 10, 11, 12.3, 13, 14, 15, and 16)

12.4 Data Retrieval

If you wish to retrieve your Property Data before termination, you must:

• Export your data using Platform features (if available), or
• Request a data export by contacting privacy@properlet.co.uk
• Make such requests before cancelling your Account or within 30 days of termination

After 30 days, we are not obligated to provide access to your data.

13. Changes to Terms

13.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be necessary due to:

• Legal or regulatory requirements
• Changes to our Service features or business model
• Security or privacy enhancements
• Clarifications or corrections

13.2 Notification of Changes

When we make changes to these Terms:

• We will update the “Last updated” date at the top of this document
• For material changes, we will notify you by email or through an in-app notification at least 30 days before the changes take effect
• Non-material changes (such as clarifications or formatting) may take effect immediately

13.3 Your Options

If you do not agree to the modified Terms:

• You may terminate your Account before the changes take effect
• Continued use of the Service after the effective date constitutes acceptance of the new Terms

13.4 Current Version

The current version of these Terms is always available on our website at properlet.co.uk/terms. We encourage you to review the Terms periodically.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter (including non-contractual disputes or claims).

14.3 Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us at hello@properlet.co.uk to seek an informal resolution. Many disputes can be resolved quickly and amicably through direct communication.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ProperLet regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of ProperLet.

15.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms or any rights hereunder without restriction. Any attempted assignment in violation of this section is void.

15.5 No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and ProperLet.

15.6 Force Majeure

We will not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, strikes, labour disputes, government actions, internet or telecommunications failures, or failures of third-party service providers.

15.7 Notices

All notices to ProperLet must be sent to:

• Email: hello@properlet.co.uk
• Post: ProperLet Ltd, 20-22 Wenlock Road, London N1 7GU, United Kingdom

We may provide notices to you:

• Via email to the address associated with your Account
• Through in-app notifications
• By posting on our website

Notices are deemed received when sent (for email) or when posted (for website notices).

15.8 Relationship of Parties

You and ProperLet are independent contractors. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and ProperLet.

16. Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:

We aim to respond to all enquiries within 5 business days.