Cookie Policy

1. Introduction

This Cookie Policy explains how ProperLet Ltd (“we”, “us”, “our”) uses cookies and similar tracking technologies on our website (properlet.co.uk) and web application platform.

By using our website or services, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

This Cookie Policy should be read in conjunction with our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

Cookies can be:

• Session cookies: Temporary cookies that expire when you close your browser
• Persistent cookies: Cookies that remain on your device for a set period or until you delete them
• First-party cookies: Set by the website you're visiting
• Third-party cookies: Set by a different domain than the one you're visiting

3. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

3.1 Essential Functionality

• Authenticating users and maintaining secure login sessions
• Remembering your preferences and settings
• Enabling core features of the ProperLet platform
• Preventing fraud and enhancing security

3.2 Performance and Analytics

• Understanding how visitors use our website and platform
• Analysing user behaviour to improve our services
• Identifying technical issues and optimising performance
• Measuring the effectiveness of features and updates

3.3 No Advertising or Tracking

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the website and platform to function properly. Without these cookies, services you have requested (such as logging into your account) cannot be provided.

Can you opt out? No. These cookies are strictly necessary for the service to function and cannot be disabled without preventing you from using ProperLet.

4.2 Analytics Cookies (Optional)

We use analytics cookies to understand how users interact with our platform and to improve the user experience.

Posthog Analytics

Posthog is our product analytics platform that helps us understand feature usage, user behaviour, and product performance.

Can you opt out? Yes. You can opt out of Posthog analytics through our cookie consent banner or by disabling analytics cookies in your browser settings.

Plausible Analytics (Cookieless)

We use Plausible for privacy-focused website analytics on our marketing pages.

Can you opt out? Plausible is privacy-friendly by design and doesn't track individuals, so there's no personal data to opt out of. However, you can block the Plausible script using browser extensions if desired.

4.3 Third-Party Service Cookies

Stripe (Payment Processing)

When you make a payment, Stripe may set cookies to:

• Process your payment securely
• Detect and prevent fraud
• Remember your payment preferences

Stripe cookies are only set during the payment process and are subject to Stripe's privacy policy.

5. Cookie Duration Summary

6. How to Manage Cookies

You have several options to manage and control cookies:

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner. You can:

• Accept all cookies (essential and analytics)
• Accept only essential cookies
• Customise your preferences

You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.

6.2 Browser Settings

All modern browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set preferences for specific websites

6.3 Mobile Browsers

• iOS Safari: Settings → Safari → Block All Cookies
• Android Chrome: Chrome app → Settings → Site settings → Cookies

6.4 Opt Out of Analytics

• Posthog: Use our cookie consent banner to disable analytics cookies. Posthog will also respect the “Do Not Track” browser setting.
• Plausible: No opt-out needed (cookieless and doesn't track individuals). Can be blocked using general script-blocking browser extensions.

7. Impact of Disabling Cookies

7.1 Disabling Essential Cookies

If you disable essential cookies:

• You will not be able to log into your ProperLet account
• Core functionality of the platform will not work
• You will not be able to use our services
• Security features may be compromised

7.2 Disabling Analytics Cookies

If you disable analytics cookies:

• The platform will continue to function normally
• You can access all features and services
• We won't be able to understand how you use the platform
• Your contribution to improving the product through usage insights will be limited

8. Other Tracking Technologies

In addition to cookies, we may use similar technologies:

8.1 Local Storage

We use browser local storage to:

• Cache data for faster performance
• Store user preferences locally
• Enable offline functionality

Local storage is similar to cookies but can store more data and doesn't expire automatically. You can clear local storage through your browser's developer tools or privacy settings.

8.2 Session Storage

Session storage is used for temporary data that's cleared when you close your browser tab. This helps maintain state during your session without persisting data long-term.

8.3 Web Beacons and Pixels

We may use web beacons (small transparent images) in emails to:

• Track email delivery and open rates
• Measure engagement with email content
• Improve email communications

You can disable email tracking by:

• Disabling images in your email client
• Using email clients with built-in tracking protection
• Unsubscribing from marketing emails

9. Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature that signals to websites that you don't want to be tracked.

Our response to DNT:

• We respect the DNT browser setting for Posthog analytics
• Essential cookies will still be set (necessary for service functionality)
• Plausible doesn't track individuals regardless of DNT settings

Currently, there is no universal standard for how websites should respond to DNT signals, but we make reasonable efforts to honour user preferences.

10. Cookies and Children

ProperLet is a B2B service designed for professionals in the property letting industry. Our services are not directed at children under 18 years of age.

We do not knowingly collect information from children. If you believe a child has provided information to us, please contact us at privacy@properlet.co.uk and we will delete it promptly.

11. International Users

Our cookies may transfer data internationally as described in our Privacy Policy. When using analytics services like Posthog, data may be processed in:

• The European Union
• The United States (with appropriate safeguards like Standard Contractual Clauses)

For more information about international data transfers, please see our Privacy Policy.

12. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our use of cookies
• New technologies or tracking methods
• Legal or regulatory requirements
• Improvements to our privacy practices

When we make changes:

• We will update the “Last updated” date at the top of this policy
• For material changes, we may notify you via email or in-app notification
• Continued use of our services after changes constitutes acceptance

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

13. More Information and Contact

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Data Protection Rights

For information about your data protection rights under UK GDPR, including the right to access, rectify, or delete your personal data, please see our Privacy Policy.

Complaints

If you have concerns about our use of cookies or data protection practices, you can lodge a complaint with:

Related Policies

For more information about how we protect your privacy:

• Privacy Policy - How we collect, use, and protect your personal data
• Terms of Service - The legal agreement governing your use of ProperLet